Return, Exchange & Cancellation

BLIND BEAR SUPPORT

Return, Exchange
& Cancellation

Submit your request in a few simple steps. After you select Open pre-filled email, your email app will open with all the details ready to send.

Before you begin

Quick policy summary

7-day window

Return or exchange requests must be submitted within 7 days of delivery.

Report issues quickly

Damaged, defective, or wrong-product claims must be reported within 24 hours of delivery.

Shipping charges

Reverse shipping is free for damaged or wrong products. A minimal reverse-shipping fee applies to customer-reason returns.

Item condition

Customer-reason returns must be unused, unwashed, with tags attached and original packaging intact.

Sale products

Discounted or sale products are eligible for exchange only, subject to approval.

Refund timeline

Approved refunds or store credit are processed within 7–10 business days after inspection.

Please note: Requests are subject to review and approval. Proof may be requested after the initial review. Cancellations are available only before an order is shipped.

Request form

Tell us what happened

Fields marked * are required.

1 Contact and order details

Full name * Phone number * Email address * Order number * Order date Optional Delivery date Optional

2 Request details

Request type * Reason * Preferred resolution * Was this product bought on sale/discount? *

Product name Optional Size received Optional Quantity Optional Preferred replacement product/size Optional

Additional details Optional0/1200 characters

Photos or video may be requested

After reviewing your request, our team may reply asking for product photos, packaging photos, or an unboxing video. Files cannot be attached automatically when this page opens your email app.

Your email will be addressed to blindbear.in@gmail.com. Please review it and tap Send in your email app.